Professional Services Agreement

Article I

Purpose of Agreement

Section 1.1 – Purpose

This Professional Services Agreement ("Agreement") establishes the terms and conditions under which G&K Transaction Management ("G&K") agrees to provide professional administrative transaction coordination services to licensed California real estate professionals ("Client") from the acceptance of a real estate contract through the successful close of escrow.

This Agreement defines the responsibilities, expectations, policies, procedures, pricing, communication standards, and working relationship between G&K Transaction Management and the Client.

The purpose of this Agreement is to promote clear communication, consistent service standards, and efficient transaction management while allowing the Client to focus on serving their buyers and sellers and growing their real estate business.

Section 1.2 – Scope of Agreement

This Agreement applies to all transaction coordination services performed by G&K Transaction Management unless otherwise agreed to in writing by both parties.

Services may include, but are not limited to:

Administrative transaction coordination
Contract-to-close file management
Document organization
Contract deadline monitoring
Communication with authorized transaction participants
Brokerage compliance support
Coordination of electronic signatures
Escrow and title coordination
Closing coordination
Additional administrative services selected by the Client

Services are limited to those specifically described in this Agreement and any service selected by the Client at the time a transaction is submitted.

Section 1.3 – Acceptance of Agreement

By electronically accepting this Agreement and submitting a transaction through the G&K Transaction Management website, email, or any other approved method of submission, the Client acknowledges that they have read, understood, and agree to be bound by the terms and conditions contained in this Agreement.

Acceptance of this Agreement authorizes G&K Transaction Management to begin providing the administrative services selected by the Client.

Section 1.4 – Service Area

G&K Transaction Management provides administrative transaction coordination services for licensed real estate professionals conducting transactions within the State of California.

Services outside the State of California may be accepted at G&K's sole discretion and only by separate written agreement.

Section 1.5 – Effective Date

This Agreement becomes effective on the date the Client electronically accepts the Agreement or otherwise authorizes G&K Transaction Management to begin providing services.

This Agreement shall remain in effect until terminated in accordance with the provisions contained herein.

Section 1.6 – Entire Agreement

This Agreement constitutes the entire understanding between G&K Transaction Management and the Client regarding the services described herein and supersedes all prior verbal or written discussions, representations, understandings, or agreements relating to those services.

Any modification to this Agreement must be made in writing and accepted by both parties.

Section 1.7 – Purpose of the Relationship

The Client retains G&K Transaction Management to perform administrative transaction coordination services only.

The Client acknowledges that G&K's role is to assist in organizing, coordinating, and monitoring the administrative aspects of a real estate transaction. Nothing in this Agreement transfers the Client's licensed real estate responsibilities or fiduciary obligations to G&K.

Article II

Definitions and Interpretation

Section 3.1 – Purpose

For purposes of this Agreement, the following definitions apply. These definitions are intended to establish a clear understanding of the terms used throughout this Agreement and the roles of the parties involved in each transaction.

Section 3.2 – Client

Client means the licensed California real estate salesperson or broker who has retained G&K Transaction Management to provide administrative transaction coordination services under this Agreement.

The Client is responsible for all activities requiring a California real estate license and remains solely responsible for client representation, fiduciary duties, negotiations, disclosures, and compliance with applicable laws and brokerage policies.

Section 3.3 – Transaction Coordinator ("TC")

Transaction Coordinator ("TC") means G&K Transaction Management and its authorized representatives.

The TC provides administrative transaction coordination services only. The TC is not acting as the Client's broker, legal representative, tax advisor, financial advisor, or licensed representative of any Buyer or Seller unless otherwise required by law.

The TC's role is limited to the administrative services described in this Agreement.

Section 3.4 – Buyer

Buyer means the individual or entity purchasing the real property that is the subject of the transaction.

The Buyer is not a Client of G&K Transaction Management. Any communication between G&K and the Buyer is limited to administrative coordination authorized by the Client.

Section 3.5 – Seller

Seller means the individual or entity selling or transferring ownership of the real property that is the subject of the transaction.

The Seller is not a Client of G&K Transaction Management. Any communication between G&K and the Seller is limited to administrative coordination authorized by the Client.

Section 3.6 – Escrow

Escrow means the independent neutral third party responsible for holding funds, processing escrow instructions, coordinating closing requirements, and facilitating the transfer of ownership in accordance with the purchase agreement.

G&K communicates with escrow solely for administrative coordination and does not supervise, direct, or control escrow operations.

Section 3.7 – Title Company

Title Company means the company responsible for conducting title research, issuing title insurance, and recording documents necessary to complete the transfer of ownership.

The Title Company operates independently of G&K.

Section 3.8 – Lender

Lender means the financial institution, mortgage company, or loan provider financing all or part of the transaction.

The Lender remains solely responsible for underwriting, loan approval, funding, and lending decisions.

Section 3.9 – Brokerage

Brokerage means the California licensed real estate brokerage with which the Client is affiliated.

The Brokerage establishes its own policies, procedures, compliance requirements, and document standards. The Client is responsible for ensuring G&K receives any brokerage-specific requirements necessary to perform administrative transaction coordination services.

Section 3.10 – Contractors and Vendors

Contractors and Vendors include any independent third-party service provider participating in the transaction, including but not limited to:

Home Inspectors
Pest Control Inspectors
Appraisers
Photographers
Contractors
Repair Professionals
Home Warranty Companies
Homeowners Association Representatives
Staging Companies
Cleaning Companies
Moving Companies
Any other third-party vendor requested by the Client

These parties are independent businesses and are not employees, representatives, or agents of G&K Transaction Management.

Section 3.11 – Transaction

Transaction means a residential real estate file submitted by the Client for administrative transaction coordination services under this Agreement.

Unless otherwise stated in the applicable pricing schedule, each property file submitted to G&K constitutes one transaction.

Section 3.12 – Close of Escrow ("COE")

Close of Escrow ("COE") means the date on which escrow has confirmed that all conditions required for closing have been satisfied, funds have been disbursed, and ownership has been transferred in accordance with the purchase agreement.

Section 3.13 – Business Day

Business Day means Monday through Friday, excluding holidays observed by G&K Transaction Management.

Saturday is treated as a service-support day only for Transaction Plus services and Transaction Plus Partner Packages during the posted Saturday hours. Saturday is not a Business Day for Basic Buyer, Basic Listing, Dual-Agency Basic, or Basic Partner Package services unless G&K agrees otherwise in writing.

Section 3.14 – Electronic Signature

Electronic Signature means any electronic process by which the Client accepts this Agreement or authorizes G&K Transaction Management to begin services through the G&K website or another approved electronic platform.

Electronic signatures shall have the same force and effect as handwritten signatures to the fullest extent permitted by applicable law.

Section 3.15 – Interpretation

Unless the context clearly requires otherwise:

Words in the singular include the plural, and words in the plural include the singular.
References to one gender include all genders.
Headings and titles are provided for convenience only and do not affect the interpretation of this Agreement.
References to California law include any future amendments or successor laws that become effective during the term of this Agreement.
If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

Article IV

Relationship Between the Parties

Section 4.1 – Independent Business Relationship

G&K Transaction Management ("G&K") and the Client acknowledge that they are independent business entities entering into a professional services relationship.

Nothing contained in this Agreement shall be construed to create a partnership, joint venture, employer-employee relationship, agency relationship, brokerage relationship, or any relationship other than that of an independent contractor providing administrative transaction coordination services.

Section 4.2 – Nature of Services

The Client retains G&K to perform administrative transaction coordination services only.

G&K's role is to assist with the organization, coordination, and administrative management of real estate transactions from contract acceptance through the successful close of escrow.

The services provided by G&K are intended to support the Client's business operations and do not replace the professional judgment or responsibilities of the Client.

Section 4.3 – Relationship with the Client

The Client is G&K's customer and retains full responsibility for all activities requiring a California real estate license.

The Client remains solely responsible for:

Representing buyers and sellers.
Providing professional advice to clients.
Negotiating contracts and amendments.
Explaining contractual terms.
Preparing or approving disclosures.
Meeting fiduciary obligations.
Complying with all applicable laws and regulations.
Complying with brokerage policies and procedures.
Reviewing and approving all documents before they are submitted or presented for signature.

Nothing in this Agreement transfers these responsibilities to G&K.

Section 4.4 – Relationship with Buyers and Sellers

Buyers and Sellers are not clients of G&K.

G&K may communicate directly with Buyers and Sellers when authorized by the Client for administrative purposes, including but not limited to:

Scheduling appointments.
Coordinating document signatures.
Requesting required documentation.
Communicating administrative deadlines.
Providing transaction status updates.
Coordinating inspections or other transaction-related appointments.

G&K shall not provide Buyers or Sellers with legal advice, real estate advice, negotiation services, or opinions regarding the transaction.

Questions involving representation, negotiations, contract interpretation, pricing, disclosures, or legal rights shall be directed to the Client.

Section 4.5 – Relationship with Escrow

G&K may communicate with escrow regarding administrative matters necessary to facilitate the transaction.

Such communication may include:

Opening escrow.
Requesting updates.
Coordinating required documentation.
Monitoring transaction timelines.
Confirming receipt of documents.
Coordinating closing activities.

Escrow remains solely responsible for all escrow services, funds, accounting, disbursements, and closing procedures.

Section 4.6 – Relationship with the Title Company

G&K may communicate with the Title Company regarding administrative matters, including:

Preliminary title reports.
Required documentation.
Recording updates.
Closing coordination.

The Title Company remains solely responsible for all title-related services.

Section 4.7 – Relationship with Lenders

G&K may communicate with lenders, loan officers, loan processors, and mortgage companies regarding transaction status, financing milestones, documentation requirements, and scheduling.

G&K does not:

Approve loans.
Underwrite financing.
Provide lending advice.
Interpret loan documents.
Guarantee funding.

Section 4.8 – Relationship with Contractors and Vendors

At the Client's request, G&K may assist in coordinating communication with contractors and vendors involved in the transaction.

This coordination may include scheduling appointments, confirming attendance, requesting updates, and facilitating communication.

Contractors and vendors remain independent third parties.

G&K does not supervise, direct, warrant, or guarantee the work, pricing, availability, licensing, insurance, or performance of any contractor or vendor.

Section 4.9 – Relationship with the Brokerage

The Client acknowledges that brokerage policies and compliance requirements vary among brokerages.

The Client is responsible for informing G&K of any brokerage-specific forms, procedures, deadlines, or compliance requirements applicable to the transaction.

G&K will make reasonable efforts to follow brokerage-specific administrative procedures once they have been communicated by the Client.

Section 4.10 – Authority of G&K

Unless specifically authorized in writing by the Client, G&K has no authority to:

Negotiate contracts or amendments.
Accept or reject offers.
Extend contractual deadlines.
Waive contingencies.
Make decisions on behalf of the Client.
Provide legal advice.
Provide tax or financial advice.
Bind the Client to any agreement.
Sign documents on behalf of the Client.
Authorize repairs, credits, or concessions.
Instruct escrow regarding the release of funds or disbursements.
Make brokerage decisions.

All transaction decisions remain the sole responsibility of the Client.

Section 4.11 – Reliance on Information

G&K may rely upon information and documentation provided by the Client, brokerage personnel, escrow, title companies, lenders, and other authorized transaction participants.

G&K is entitled to assume that information received from authorized parties is accurate and complete unless the Client advises otherwise.

If G&K becomes aware of an apparent discrepancy or missing information while performing administrative services, G&K will notify the Client as soon as reasonably practicable. The Client remains responsible for reviewing, verifying, and approving all information before it is relied upon or submitted.

Section 4.12 – Client Acknowledgment

By accepting this Agreement, the Client acknowledges and agrees that:

G&K provides administrative transaction coordination services only.
G&K is not acting as legal counsel, tax advisor, financial advisor, or broker.
The Client remains solely responsible for all activities requiring a California real estate license.
The Client has read and understands the scope and limitations of the services provided by G&K.
The Client is responsible for reviewing and approving all documents before they are signed, submitted, or relied upon.

Article V

Scope of Services

Section 5.1 – Scope of Administrative Services

G&K Transaction Management ("G&K") agrees to provide professional administrative transaction coordination services for residential real estate transactions submitted by the Client.

Services begin upon acceptance of the transaction by G&K and continue until the transaction has either successfully closed, been canceled, or services have otherwise concluded under the terms of this Agreement.

The services described in this Article are administrative in nature and are intended to support the Client throughout the transaction process. The Client remains responsible for all licensed real estate activities, fiduciary duties, negotiations, disclosures, legal compliance, and brokerage responsibilities.

Section 5.2 – Transaction Setup

Upon receipt of a completed transaction submission, G&K will make reasonable efforts to:

Review the submitted transaction for administrative completeness.
Establish the transaction file.
Organize documents in the transaction file.
Create an internal transaction timeline.
Calendar known contractual deadlines.
Verify receipt of required documentation.
Contact transaction participants, when appropriate, to introduce G&K as the Transaction Coordinator.
Open communication with escrow and other authorized transaction participants as necessary.

Section 5.3 – Transaction File Management

Throughout the transaction, G&K may:

Maintain an organized electronic transaction file.
Organize executed contracts and supporting documentation.
Maintain document versions.
Monitor receipt of required documents.
Assist with document routing for signatures.
Maintain an organized administrative record of the transaction.

Section 5.4 – Contract Deadline Monitoring

G&K will make reasonable efforts to monitor contractual deadlines based upon the information provided by the Client and the executed purchase agreement.

Examples include:

Earnest Money Deposit deadline
Inspection contingency deadline
Appraisal contingency deadline
Loan contingency deadline
Seller disclosure deadlines
HOA document deadlines
Contractual contingency removal dates
Closing timeline milestones

If G&K becomes aware of an upcoming contractual deadline, G&K will make reasonable efforts to notify the Client.

The Client remains solely responsible for complying with all contractual deadlines.

Section 5.5 – Communication & Coordination

As authorized by the Client, G&K may communicate with:

Escrow Officers
Escrow Assistants
Title Companies
Loan Officers
Loan Processors
Buyers
Sellers
Buyer's Agent
Seller's Agent
Brokerage Staff
Home Inspectors
Pest Control Companies
Appraisers
HOA Representatives
Home Warranty Companies
Contractors and Vendors

Communication shall be limited to administrative matters necessary to facilitate the transaction.

Section 5.6 – Document Coordination

G&K may assist in:

Routing documents for electronic signature.
Confirming receipt of executed documents.
Requesting missing documents.
Organizing transaction documentation.
Coordinating delivery of documents between authorized transaction participants.
Uploading documents to brokerage compliance systems when authorized by the Client.

G&K does not prepare legal documents unless specifically requested by the Client and permitted by applicable law.

Section 5.7 – Compliance Support

When requested by the Client, G&K may assist with administrative brokerage compliance by:

Organizing required documentation.
Monitoring file completeness.
Uploading documents into the brokerage's transaction management platform.
Communicating with brokerage compliance personnel regarding administrative matters.

The Client remains solely responsible for ensuring compliance with brokerage policies and California law.

Section 5.8 – Closing Coordination

As the transaction approaches closing, G&K may:

Monitor progress toward closing.
Coordinate communication among authorized transaction participants.
Confirm receipt of required documents.
Assist with scheduling final transaction activities.
Confirm the status of the transaction with escrow.
Provide administrative closing updates to the Client.

Section 5.9 – Completion of Services

G&K's administrative services for a transaction are considered complete upon the earliest of the following:

The successful close of escrow.
Written cancellation of the transaction.
Termination of services in accordance with this Agreement.
Mutual written agreement of the parties.

Section 5.10 – Services Requested Outside the Scope of This Agreement

From time to time, the Client may request administrative services that are outside the scope of the selected service package.

G&K may, at its sole discretion:

Decline the request;
Agree to perform the requested service at an additional fee; or
Recommend that the Client obtain assistance from another qualified professional.

Any additional fees will be communicated to the Client before the work is performed.

Section 5.11 – AFrame Client Portal & Technology

G&K may use AFrame, or a successor transaction-management platform selected by G&K, to organize transaction documents, calendar deadlines, communicate administrative updates, and maintain a client-facing transaction portal.

As part of the service, G&K may upload transaction documents and deadlines and may send administrative emails or messages to the Client, buyers, sellers, escrow, title, lenders, inspectors, contractors, and other vendors or transaction participants authorized or selected by the Client.

Clients may receive a secure portal-access link and a one-time passkey or other authentication method through the email address or telephone number on file. The Client is responsible for safeguarding portal access credentials and for notifying G&K promptly if unauthorized access is suspected.

AFrame is an independent third-party software provider and is not owned, operated, or controlled by G&K. G&K is not responsible for platform outages, software errors, interrupted access, delayed notifications, data-display issues, or other technical difficulties caused by AFrame or other third-party technology.

If a portal or account issue is reported, G&K will make reasonable efforts to contact AFrame and seek assistance. Because G&K does not control AFrame's systems, G&K cannot guarantee a resolution time; however, G&K will use reasonable efforts to initiate support within forty-eight (48) hours of receiving notice of the issue.

Section 5.12 – Weekly Transaction Updates

G&K will provide a written transaction status update once each week, generally by the end of business on Friday. The Client may request a different recurring update day, subject to G&K's business hours and operational availability.

If the scheduled update day falls on a recognized holiday or G&K is closed, the update may be delivered on the next business day. Weekly updates are administrative summaries and do not replace the Client's independent responsibility to review the transaction and contractual deadlines.

Section 5.13 – File Continuity and Backup

If AFrame becomes unavailable or is discontinued, G&K will make reasonable efforts to transition active files to another transaction-management platform. If a replacement client portal is not reasonably available, G&K may upload transaction documents to the Client's brokerage compliance system, when authorized and accessible, so the Client and brokerage can maintain the transaction file.

G&K may also maintain an internal electronic backup of transaction records using Google Drive or another commercially reasonable storage system selected by G&K. G&K may change its internal storage system from time to time and will communicate material workflow changes to affected Clients when reasonably necessary.

Article VI

Basic Transaction Coordination Services

Section 6.1 – Basic Transaction Service

The Basic Transaction Service is G&K Transaction Management's standard administrative transaction coordination package. This service is designed to assist the Client with the administrative coordination of a residential real estate transaction from contract acceptance through the successful close of escrow.

The Basic Transaction Service includes only the administrative services specifically described in this Article.

Section 6.2 – Transaction Setup

Upon acceptance of the transaction, G&K will:

Create the transaction file.
Review the submitted documents for administrative completeness.
Establish the transaction timeline.
Calendar known contractual deadlines.
Organize the transaction documents.
Contact authorized transaction participants, as necessary, to introduce G&K as the Transaction Coordinator.

Section 6.3 – Escrow Coordination

G&K may assist with:

Opening escrow.
Confirming receipt of the purchase agreement.
Providing requested administrative documents to escrow.
Requesting escrow updates.
Coordinating administrative communication with escrow throughout the transaction.

Section 6.4 – Title Coordination

G&K may:

Order the Preliminary Title Report.
Request title updates.
Coordinate communication with the Title Company.
Monitor receipt of title documents.

Section 6.5 – Deadline Monitoring

G&K will make reasonable efforts to monitor known contractual deadlines, including but not limited to:

Earnest Money Deposit
Inspection Contingency
Appraisal Contingency
Loan Contingency
HOA Review
Seller Disclosure Deadlines
Closing Milestones

The Client remains solely responsible for meeting all contractual deadlines.

Section 6.6 – Document Coordination

G&K may:

Route documents for electronic signature.
Confirm receipt of executed documents.
Request missing documentation.
Organize transaction documents.
Maintain the administrative transaction file.

Section 6.7 – Communication

As authorized by the Client, G&K may communicate with:

Buyer
Seller
Cooperating Agents
Escrow
Title
Lender
Home Inspectors
Pest Control Companies
Appraisers
Home Warranty Companies
HOA Representatives
Brokerage Staff
Other authorized transaction participants

Communication shall be limited to administrative coordination.

Section 6.8 – Compliance Support

When requested by the Client, G&K may assist with administrative brokerage compliance by:

Organizing transaction documents.
Uploading documents into the brokerage's compliance platform.
Monitoring file completeness.
Communicating with brokerage compliance staff regarding administrative matters.

Section 6.9 – Closing Coordination

Prior to closing, G&K may:

Coordinate administrative communication among transaction participants.
Monitor closing progress.
Confirm receipt of required documentation.
Assist in coordinating final transaction activities.
Confirm the closing status with escrow.

Section 6.10 – Cancelled Transactions

Cancelled Transaction Fee — $150

A $150 cancelled-transaction fee applies when a transaction is cancelled on or after the twenty-first (21st) calendar day after the file is opened by G&K.

Same-Client Re-Contracted Transaction — $400

If the same buyer or seller enters into a new purchase, sale, or listing transaction within thirty (30) calendar days after the cancellation and the Client requests G&K to coordinate the new file, the new transaction will be coordinated at the discounted rate of $400.

The $400 re-contracted transaction fee is separate from and in addition to the $150 cancelled-transaction fee when the cancellation occurred on or after the twenty-first (21st) calendar day. If the prior file was cancelled before the twenty-first (21st) calendar day, no cancellation fee applies. Any applicable rush fee or other add-on fee is charged separately.

Cancellation and re-contracted-file fees are assessed by G&K based on the status and activity of the file and are not available for self-selection.

Section 6.11 – Payment Options

Except for prepaid Retainer Partner Packages, transaction coordination services and separately purchased add-on services may be paid either online through G&K's approved payment processor, currently Stripe, or through escrow at the successful close of escrow.

Option A – Online Payment

The Client may pay online using the payment methods made available through the G&K website or invoice. Any disclosed payment-processing fee, if applicable, is the Client's responsibility to the extent permitted by applicable law and payment-network rules.

Option B – Escrow Payment

The Client may request that an eligible transaction or add-on fee be paid through escrow at closing, subject to brokerage approval, escrow acceptance, written authorization or instructions required by the brokerage or escrow holder, and applicable law. If escrow is unable or unwilling to disburse the fee, the Client remains responsible for direct payment to G&K.

Retainer Partner Packages

All Retainer Partner Packages must be paid at enrollment and, when applicable, upon renewal or the start of a new retainer cycle, using a payment method approved by G&K. Approved payment methods may include G&K's online payment processor, Zelle, or ACH. Payment through escrow is not available for Retainer Partner Packages unless G&K approves an exception in writing. If Zelle, ACH, or another alternative payment method is approved, G&K and the Client will communicate by telephone and mutually agree to the payment method and payment instructions before payment is submitted.

Section 6.12 – Services Not Included

The Basic Transaction Service includes only the services identified in Article VI. Unless specifically included or purchased, the Basic Transaction Service does not include:

Pre-listing or listing coordination services.
Transaction Plus document-preparation services.
Rush File Setup, unless the applicable rush fee is added.
Specialty services, stand-alone audits, MLS data entry, commercial services, or other separately priced services.
Additional administrative services beyond the scope of the Basic Transaction Service.

If the Client elects after file opening to upgrade a Basic Transaction to Transaction Plus, G&K may perform the additional Transaction Plus services after the Client's authorization. The difference between the Basic fee and the applicable Transaction Plus fee will be due at closing and may be requested through escrow disbursement, subject to brokerage approval, escrow acceptance, applicable law, and the payment provisions of this Agreement. If escrow cannot disburse the amount, the Client remains responsible for payment.

All other add-on services are charged separately and will be performed only upon mutual agreement between G&K and the Client. Unless otherwise stated, add-ons may be paid online or through escrow in accordance with Section 6.11.

Article VII

Transaction Plus Services

Section 7.1 – Transaction Plus Service

Transaction Plus is an enhanced administrative transaction coordination service that includes all services provided under the Basic Transaction Coordination Service, together with additional administrative support requested by the Client.

Transaction Plus is intended for Clients who require a higher level of administrative assistance due to transaction complexity, brokerage requirements, additional documentation, or increased coordination needs.

Section 7.2 – Services Included

Transaction Plus includes all services described in Article VI – Basic Transaction Coordination Services, in addition to the enhanced administrative services described in this Article.

Section 7.3 – Enhanced Administrative Support

When requested by the Client, G&K may provide additional administrative assistance, including:

Administrative preparation of additional real estate forms using information and instructions provided by the Client.
Preparation of broker-required administrative documents.
Preparation of administrative addenda, disclosures, and transaction documents as directed by the Client.
Coordination of additional required signatures.
Administrative assistance with revised documentation following amendments or counteroffers.
Additional document organization resulting from changes during the transaction.

The Client remains solely responsible for reviewing, approving, and authorizing all documents before they are presented for signature or submitted.

Section 7.4 – Enhanced Communication

Transaction Plus includes additional administrative follow-up with authorized transaction participants as reasonably necessary to facilitate the transaction.

Additional communication may include:

Follow-up regarding outstanding documents.
Follow-up regarding contractual deadlines.
Administrative coordination with escrow, title, lenders, inspectors, and other authorized parties.
Additional transaction status updates requested by the Client.

Section 7.5 – Additional Compliance Assistance

Transaction Plus may include increased administrative assistance with brokerage compliance, including:

Additional document uploads.
Administrative review of file completeness.
Assistance with brokerage-specific administrative requirements.
Organization of additional compliance documentation.

The Client remains responsible for ensuring compliance with brokerage policies and California law.

Section 7.6 – Document Management

Transaction Plus includes additional administrative document management resulting from:

Amendments.
Counteroffers.
Supplemental disclosures.
Additional brokerage requirements.
Additional transaction documentation requested by the Client.

Section 7.7 – Enhanced Administrative Processing

G&K considers every transaction important regardless of whether the Client selects Basic, Transaction Plus, or a Retainer Partner Package. Service level does not diminish G&K's commitment to any Client or file.

Transaction Plus and package services may involve a broader scope of work, but they do not automatically displace or delay Basic Transaction files.

When G&K receives notice of an amendment, addendum, counteroffer, supplemental disclosure, additional brokerage requirement, or other transaction documentation requested by the Client, G&K will make reasonable efforts to address the administrative request as soon as practicable after receipt, subject to business hours, transaction volume, the completeness of the Client's instructions, and operational capacity.

Nothing in this Section guarantees immediate completion of a task or changes the Client's responsibility for time-sensitive contractual decisions and deadlines.

Section 7.8 – Payment Options

Transaction Plus Services may be paid online through G&K's approved payment processor or through escrow at closing in accordance with Section 6.11.

If a Basic Transaction is upgraded to Transaction Plus after file opening, the difference in price will be handled in accordance with Section 6.12.

Section 7.9 – Cancelled Transactions

Cancelled Transaction Plus files are subject to the cancellation and same-client re-contracted transaction fees stated in Section 6.10. Any applicable rush fee or separately authorized add-on fee remains separate.

Section 7.10 – Services Not Included

Transaction Plus does not include:

Legal advice.
Contract interpretation.
Negotiations.
Representation of Buyers or Sellers.
Brokerage supervision.
Tax advice.
Financial advice.
Activities requiring the independent professional judgment of a licensed real estate professional.

Article VIII

Preferred Partner Program

Section 8.1 – Purpose

The Preferred Partner Program is a prepaid Retainer Partner Package designed for Clients who regularly use G&K Transaction Management and wish to reserve a defined number of transaction coordination services during a stated program term.

Participation is optional and subject to G&K's acceptance and availability. Every transaction, whether submitted under a package or on a per-file basis, receives the same commitment to professional and timely administrative service.

Section 8.2 – Program Structure

The number of transactions included, applicable service level, package price, and program term are those displayed on the G&K Transaction Management website and checkout page at the time the Client enrolls. Those enrollment terms are incorporated into this Agreement for that retainer cycle.

Retainer Partner Packages are prepaid service programs and are not monthly retainers unless a specific package is expressly identified as monthly in writing by G&K.

Section 8.3 – Program Term

Each package remains active for the term stated on the G&K website or checkout confirmation at the time of purchase, beginning on the enrollment or activation date identified by G&K.

Unused transactions expire at the end of the applicable term, do not roll over, have no cash value, and are non-refundable.

Section 8.4 – Program Pricing

Package pricing is the price published by G&K on its website and presented to the Client at checkout at the time of enrollment or renewal. G&K may change published pricing for future enrollments or future retainer cycles without prior notice.

Once a package has been purchased, the confirmed package price for that active retainer cycle will not be changed solely because G&K later changes its published pricing.

Section 8.5 – Retainer Payment

Retainer Partner Packages must be paid using a payment method approved by G&K before package benefits become active. Approved payment methods may include payment through the G&K website or invoice, Zelle, or ACH. If G&K and the Client choose Zelle, ACH, or another alternative payment method, a telephone communication will take place and both parties will mutually agree to the form of payment and payment instructions before funds are sent.

Payment through escrow is not available for package retainers unless G&K approves an exception in writing. Approval of Zelle, ACH, or any other alternative payment method is at G&K's discretion and applies only to the payment or retainer cycle for which it is approved, unless otherwise agreed in writing.

By enrolling in a package that includes automatic retainer renewal upon use, the Client authorizes G&K to retain the approved payment method on file and to charge that payment method for a new retainer cycle in accordance with Section 8.10, subject to any notice and consent requirements applicable to the payment arrangement.

Section 8.6 – Program Benefits

Preferred Partner Clients receive the benefits published for the selected package at the time of enrollment, which may include discounted transaction pricing, reserved transaction capacity, and other package-specific administrative benefits. Saturday support is included only when the selected package is a Transaction Plus Partner Package.

Basic Partner Package communication hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. Pacific Time. Transaction Plus Partner Package communication hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. Pacific Time and Saturday from 9:00 a.m. to 1:00 p.m. Pacific Time.

The communication response commitment is two (2) business hours during posted business hours. A response does not guarantee completion of the requested task within two hours.

Package participation does not make a package file more important than a non-package file. G&K remains committed to professional service for every transaction.

Section 8.7 – Cancelled Transactions

Transactions submitted under a Retainer Partner Package are subject to the cancellation policy in Section 6.10, including the $150 cancelled-transaction fee when cancellation occurs on or after the twenty-first (21st) calendar day after file opening.

If the same buyer or seller enters into a new purchase, sale, or listing transaction within thirty (30) calendar days after cancellation, the $400 same-client re-contracted transaction fee applies. The $150 cancelled-transaction fee is additional only when the cancelled file reached the twenty-first (21st) calendar day or later.

A cancellation does not create an automatic refund, rollover, or cash credit under a package. Any replacement transaction or package adjustment requires G&K's written approval.

Section 8.8 – Upgrades

If a transaction submitted under a package later requires a higher service level, including Transaction Plus, Dual Agency, or another separately priced service, the Client will be responsible for the applicable difference or additional fee.

Unless otherwise agreed, the upgrade or add-on may be paid online or through escrow at closing in accordance with Section 6.11. G&K will communicate the additional charge whenever reasonably practicable before performing the expanded service.

Section 8.9 – No Rollover; No Refund; No Cash Value

Unused transactions remaining at the end of the applicable package term expire automatically, do not roll over to a future retainer cycle, have no cash value, are non-refundable, and may not be transferred to another Client or brokerage without G&K's prior written approval.

Once a package fee is paid, the fee is non-refundable, including if the Client later elects to terminate participation. G&K will continue coordinating active transactions already submitted and accepted under the package unless the parties agree otherwise in writing.

Section 8.10 – Automatic Retainer Renewal Upon Use

Retainer Partner Packages are not billed as monthly retainers. A new retainer cycle is triggered when the Client has used all transactions included in the current package within or by the end of the stated package term, unless the Client has provided timely written notice that the Client does not wish to continue.

Before charging a new retainer cycle, G&K will notify the Client that the transaction allocation has been used and that a new retainer charge is scheduled. Subject to the Client's prior authorization and applicable payment requirements, the charge may be made to the same credit card or other approved payment method on file.

The new retainer cycle will be governed by the pricing, transaction allocation, and term disclosed for that renewal. If the Client does not want a new retainer cycle, the Client must notify G&K in writing before the scheduled charge.

Section 8.11 – Cancellation of Package Participation

Either the Client or G&K may terminate participation in a Retainer Partner Package by providing at least three (3) calendar days' written notice.

Termination stops future package participation and future retainer cycles but does not create a refund of any package fee already paid. Unused transaction capacity remains non-refundable, has no cash value, and does not roll over.

Unless otherwise agreed in writing, G&K will complete administrative coordination for active transactions that were submitted and accepted before the termination becomes effective, subject to this Agreement and payment of any separately applicable fees.

Article IX

High Volume Partner Program

Section 9.1 – Purpose

The High Volume Partner Program is a Retainer Partner Package designed for Clients and real estate teams that consistently require transaction coordination services and wish to reserve a larger amount of administrative capacity during a defined program term.

Participation is subject to G&K's approval and availability. The package does not change G&K's equal-service commitment to non-package Clients.

Section 9.2 – High Volume Retainer

The package price, included number of transactions, applicable service level, and program term are those displayed on the G&K Transaction Management website and checkout page at the time of enrollment or renewal.

The retainer is paid online only and must be received before package services become active, unless G&K approves another arrangement in writing.

Section 9.3 – Services Included

The High Volume Partner Program includes the services and transaction allocation stated on the G&K website or enrollment confirmation for the selected package.

Package services may include Basic Transaction Coordination, Transaction Plus when selected or included, reserved administrative capacity, and other benefits identified at enrollment. Saturday support is included only for Transaction Plus service levels and Transaction Plus Partner Packages.

The communication response commitment is two (2) business hours during posted business hours. Every file remains subject to transaction volume, third-party response times, business hours, and the Client's timely delivery of complete instructions and documentation.

Section 9.4 – Communication Hours

High Volume Partner communication hours depend on the service level selected:

Basic service-level packages: Monday through Friday, 9:00 a.m. – 6:00 p.m. Pacific Time.

Transaction Plus service-level packages: Monday through Friday, 9:00 a.m. – 6:00 p.m. Pacific Time, plus Saturday, 9:00 a.m. – 1:00 p.m. Pacific Time.

Sunday and recognized holidays are closed unless otherwise communicated by G&K.

Section 9.5 – Additional Transactions

Transactions submitted after the Client has used the package allocation are not included in the exhausted retainer cycle. If the Client continues under an automatic retainer renewal arrangement, a new retainer cycle may begin in accordance with Section 9.9.

If the Client elects not to begin a new retainer cycle, any additional transaction accepted by G&K will be charged at the then-current published per-transaction rate or another rate mutually agreed in writing.

Section 9.6 – Program Term and Retainer Cycle

The program term and included transaction allocation are established at enrollment and are not based on a calendar month unless expressly stated in the package description.

A retainer cycle ends when the applicable term expires or when all included transactions have been used, whichever occurs first. If the allocation is fully used, a new cycle may begin under Section 9.9.

Section 9.7 – Cancelled Transactions

Cancelled transactions are subject to the cancellation and same-client re-contracted transaction fees in Section 6.10.

A cancelled transaction does not automatically create a replacement slot, refund, rollover, or cash credit under the package unless G&K expressly approves an adjustment in writing.

Section 9.8 – Unused Transaction Capacity

Unused transaction capacity expires at the conclusion of the applicable program term, does not roll over, has no cash value, is non-refundable, and may not be transferred without G&K's prior written approval.

Section 9.9 – Automatic Retainer Renewal Upon Use

The High Volume Partner Program is not a monthly retainer unless expressly stated otherwise at enrollment. If the Client uses all transactions included in the current retainer cycle within or by the end of the applicable term, a new retainer cycle will begin and the approved payment method on file may be charged unless the Client has provided timely written notice not to continue.

G&K will notify the Client before the new retainer charge is processed. The new cycle will be subject to the pricing, transaction allocation, and term disclosed for that renewal.

Section 9.10 – Cancellation of Program

Either G&K or the Client may terminate participation in the High Volume Partner Program by providing at least three (3) calendar days' written notice.

Once a retainer fee has been paid, it is non-refundable. Termination does not create a refund, rollover, or cash value for unused transaction capacity.

Unless otherwise agreed in writing, G&K will continue coordinating active transactions already submitted and accepted under the program before termination becomes effective.

Article X

Service Standards

Section 10.1 – Commitment to Professional Service

G&K Transaction Management is committed to delivering consistent, professional, and dependable administrative transaction coordination services to every Client.

Every transaction entrusted to G&K shall be managed with professionalism, organization, attention to detail, and respect for all authorized transaction participants.

Section 10.2 – Professional Communication

G&K is committed to maintaining courteous, respectful, and professional communication with:

Clients
Buyers
Sellers
Escrow Officers
Title Representatives
Loan Officers
Brokerage Personnel
Inspectors
Appraisers
Contractors
Homeowners Associations
Other authorized transaction participants

All communications shall remain professional regardless of the circumstances surrounding the transaction.

Section 10.3 – Response Commitment

During posted business hours, G&K is committed to responding to Client communications within two (2) business hours whenever reasonably possible.

This response commitment applies to email, text message, and telephone communications.

A response confirms receipt of the communication and may provide an update or estimated timeframe for follow-up. It does not guarantee immediate completion of the requested task.

The response commitment is subject to circumstances beyond G&K's reasonable control, including emergencies, power or internet outages, third-party software issues, unusually high transaction volume, and incomplete or delayed information from transaction participants.

Section 10.4 – Organization Standards

Every transaction file shall be maintained using standardized administrative procedures designed to promote organization and efficiency.

G&K will make reasonable efforts to:

Maintain organized electronic files.
Track important transaction milestones.
Organize executed documentation.
Maintain orderly communication records.
Monitor administrative progress throughout the transaction.

Section 10.5 – Deadline Monitoring

G&K will make reasonable efforts to monitor known contractual deadlines based upon the information provided by the Client and the executed purchase agreement.

When G&K identifies an upcoming contractual deadline, G&K will make reasonable efforts to notify the Client in advance.

The Client remains solely responsible for satisfying all contractual obligations and deadlines.

Section 10.6 – Accuracy

G&K strives to maintain a high standard of administrative accuracy.

Administrative documents received by G&K will be reviewed for organizational completeness before being routed, uploaded, or coordinated.

Administrative review by G&K does not constitute legal review, brokerage approval, or verification of contractual accuracy.

Section 10.7 – Confidentiality

G&K recognizes that every transaction contains confidential information.

All Client information, transaction documents, and communications shall be handled with professionalism and discretion and used solely for the purpose of providing administrative transaction coordination services under this Agreement.

Section 10.8 – Equal Commitment

Every Client receives G&K's commitment to professionalism and quality service.

Although response hours, pricing, and certain benefits may vary depending upon the selected service level, every Client shall be treated with courtesy, professionalism, and respect.

Section 10.9 – Continuous Improvement

G&K is committed to continually improving its systems, technology, communication, and administrative processes to provide Clients with efficient, dependable, and organized transaction coordination services.

Section 10.10 – Client Satisfaction

G&K values long-term business relationships.

Client feedback is welcomed and may be used to improve service quality, administrative procedures, communication standards, and the overall Client experience.

Section 10.11 – Standard File Processing Time

Complete standard transaction submissions received by G&K on or before 3:30 p.m. Pacific Time on a business day will be reviewed and processed by 10:00 a.m. Pacific Time on the following business day whenever reasonably possible.

For purposes of this Section, "processed" means that G&K has reviewed the submission for administrative setup and has begun or completed the initial file-opening process. It does not mean that every third-party communication, signature, document request, or transaction task will be completed by 10:00 a.m.

Incomplete submissions, files received after the cutoff, holidays, emergencies, system outages, and circumstances beyond G&K's reasonable control may affect processing time. Rush File Setup, when purchased and accepted, is governed by the separate rush-service terms.

Section 10.12 – Errors & Omissions Insurance

G&K will maintain errors and omissions ("E&O") insurance while providing transaction coordination services, subject to the terms, exclusions, limits, deductibles, and availability of the applicable insurance policy.

The existence of E&O insurance does not expand G&K's duties under this Agreement, create coverage for any particular claim, or modify any limitation of responsibility otherwise stated in this Agreement.

Section 10.13 – Additional Transaction Coordinators and Staffing

G&K may hire, engage, assign, or reassign employees, independent contractors, or additional transaction coordinators to assist with Client files when G&K determines that additional staffing will benefit operations, workload management, continuity, or timely file completion.

G&K is not required to provide advance notice of routine staffing assignments unless notice is required by applicable law, the Client's brokerage policy, or a separate written agreement. Any person assisting G&K with transaction files will be required to perform assigned services under G&K's procedures and applicable confidentiality obligations.

G&K remains responsible for managing the administrative services it agrees to provide under this Agreement, subject to the limitations stated herein.

Section 10.14 – Changes to Pricing

All published prices are subject to change by G&K without prior notice. Price changes apply prospectively to new transactions, new add-on requests, new package enrollments, and new retainer cycles.

A price change will not retroactively alter a fee already confirmed for an active transaction unless the Client requests or authorizes a material change in scope or an additional service for which a separate fee applies.

Article XI

Client Relationship & Professional Standards

Section 11.1 – Professional Relationship

G&K Transaction Management believes that successful transactions are built on professionalism, communication, mutual respect, and teamwork.

Both G&K and the Client agree to conduct business in a manner that promotes a positive and productive working relationship throughout every transaction.

Section 11.2 – Mutual Respect

The Client and G&K agree to communicate with one another respectfully and professionally at all times.

Both parties acknowledge that maintaining a courteous working relationship contributes to efficient transaction coordination and a positive experience for all parties involved.

Section 11.3 – Communication

The Client agrees to:

Respond to reasonable requests for information in a timely manner.
Notify G&K of any significant changes affecting the transaction.
Communicate changes to contract terms as soon as reasonably possible.
Provide complete and accurate information when submitting transactions.
Upload and provide G&K with a complete, fully executed Purchase Agreement and all other documents required to open, organize, and coordinate the transaction, including any addenda, counteroffers, disclosures, advisories, brokerage-required forms, and other transaction documents in the Client's possession or control.
Provide G&K with the names and available contact information for the Client's preferred vendors and service providers to be used in the transaction, including, when applicable, escrow, title, lender, home inspector, pest inspector, home warranty company, photographer, contractor, or any other vendor selected by the Client.
Promptly upload or forward any additional documents, revised agreements, amendments, addenda, disclosures, vendor information, or other materials received after the file has been opened that may affect G&K's administrative coordination of the transaction.

G&K agrees to communicate professionally, provide administrative updates during the transaction, and provide weekly written status updates in accordance with Section 5.12.

G&K's general communication response commitment is two (2) business hours during posted business hours, subject to the limitations stated in this Agreement.

Section 11.4 – Cooperation

The Client and G&K agree to work cooperatively throughout the transaction to resolve administrative issues and facilitate a successful closing.

Neither party shall intentionally delay the transaction or withhold information necessary for the completion of administrative services.

Section 11.5 – Business Hours

The Client acknowledges G&K's published business hours and understands that response times are based upon those business hours unless otherwise provided under the Client's selected service level.

Section 11.6 – Respectful Workplace

G&K is committed to maintaining a respectful and professional work environment.

Abusive, threatening, discriminatory, harassing, or otherwise inappropriate conduct directed toward G&K or its representatives will not be tolerated.

If such conduct occurs, G&K reserves the right to suspend or terminate services in accordance with the termination provisions of this Agreement.

Section 11.7 – Good Faith

Both parties agree to perform their obligations under this Agreement honestly, professionally, and in good faith.

Section 11.8 – Long-Term Partnership

G&K values long-term business relationships.

Our objective is not simply to coordinate transactions, but to become a dependable administrative partner that contributes to the Client's continued success.

Article XII

Communication Standards

Section 12.1 – Authorized Communications

G&K may communicate with the Client and authorized transaction participants by email, telephone, text message, secure portal, electronic-signature platform, or other reasonable business method selected by G&K or approved by the Client.

Section 12.2 – Client Contact Information

The Client is responsible for providing accurate and current contact information and for promptly notifying G&K of any change that may affect transaction communications.

Section 12.3 – Administrative Nature of Communications

Communications from G&K are administrative in nature and are not legal, tax, financial, brokerage, or negotiation advice. Questions requiring professional judgment or a licensed real estate decision shall be directed to the Client or the appropriate licensed or professional advisor.

Section 12.4 – Response Times

G&K's general response commitment is two (2) business hours during the service hours applicable to the Client's selected service level. A response confirms receipt and may provide an update or expected follow-up time; it does not guarantee completion of the requested task within two hours.

Section 12.5 – After-Hours Communications

Messages received outside applicable service hours will generally be addressed during the next applicable service period. Saturday support from 9:00 a.m. to 1:00 p.m. Pacific Time is included only with Transaction Plus services and Transaction Plus Partner Packages.

Article XIII

Service Standards & Response Commitment

Section 13.1 – Service-Level Commitment

G&K will provide organized, professional, and dependable administrative transaction coordination consistent with the service level selected by the Client.

Section 13.2 – Basic Service Hours

Basic Buyer, Basic Listing, Dual-Agency Basic, and Basic Partner Package services are provided Monday through Friday from 9:00 a.m. to 6:00 p.m. Pacific Time, excluding recognized holidays unless G&K communicates otherwise.

Section 13.3 – Transaction Plus Service Hours

Transaction Plus and Transaction Plus Partner Package services include Monday through Friday support from 9:00 a.m. to 6:00 p.m. Pacific Time and Saturday support from 9:00 a.m. to 1:00 p.m. Pacific Time.

Section 13.4 – No Guaranteed Completion Time

Response commitments and processing targets are service standards only. They do not guarantee completion of a task within a particular period when G&K is waiting for information, signatures, third-party action, brokerage approval, system availability, or other matters outside G&K's reasonable control.

Article XIV

Transaction Submission Procedures

Section 14.1 – Submission

The Client shall submit new files through the G&K website, approved portal, email, or another method approved by G&K. A transaction is not considered accepted until G&K confirms receipt or begins file setup.

Section 14.2 – Complete Submission

A complete submission should include the information and documents reasonably necessary to open and coordinate the selected service. Incomplete submissions may delay setup and deadline calendaring.

Section 14.3 – Late or Urgent Files

Files submitted after the standard processing cutoff, near a contractual deadline, or requiring accelerated setup may be subject to Rush File Setup availability and any applicable fee disclosed by G&K.

Section 14.4 – Changes After Submission

The Client must promptly provide amendments, counteroffers, revised agreements, cancellations, new contact information, and other changes affecting the transaction.

Article XV

Required Documents

Section 15.1 – Buyer-Side Files

For buyer-side transactions, the Client shall provide the fully executed purchase agreement and all addenda, counteroffers, advisories, disclosures, brokerage-required documents, and other materials in the Client's possession or control that are reasonably necessary for coordination.

Section 15.2 – Seller/Listing-Side Files

For seller-side or listing transactions, the Client shall provide the listing agreement, fully executed purchase agreement when applicable, seller disclosures, addenda, counteroffers, advisories, brokerage-required documents, and other materials reasonably necessary for coordination.

Section 15.3 – Accuracy and Completeness

G&K may rely on documents and information supplied by the Client and authorized transaction participants. The Client remains responsible for the legal sufficiency, accuracy, completeness, and approval of all transaction documents.

Article XVI

Client Responsibilities

Section 16.1 – Licensed Responsibilities

The Client remains solely responsible for all activities requiring a California real estate license, including representation, fiduciary duties, negotiations, contract explanations, disclosures, contingency decisions, pricing advice, and brokerage compliance.

Section 16.2 – Timely Instructions

The Client shall provide timely, complete, and clear instructions and shall remain reasonably available for questions requiring the Client's professional judgment or approval.

Section 16.3 – Document Review

The Client must review and approve documents before they are presented for signature, submitted, or relied upon. G&K's administrative review is not a substitute for the Client's review.

Section 16.4 – Brokerage Requirements

The Client is responsible for informing G&K of brokerage-specific procedures, forms, compliance requirements, and changes to those requirements.

Article XVII

Transaction Coordinator Responsibilities

Section 17.1 – Administrative Coordination

G&K will perform the administrative services included in the Client's selected service level and will make reasonable efforts to organize the file, monitor known deadlines, coordinate signatures, communicate with authorized participants, and support closing and brokerage file completion.

Section 17.2 – Licensed Real Estate Professional Disclosure

The owner of G&K Transaction Management, Maribel Gomez, is also a licensed California real estate professional and may separately represent buyers or sellers through an appropriately licensed California real estate brokerage. Any real estate representation undertaken by the owner is separate from G&K's transaction coordination engagement with the Client.

Section 17.3 – Separation of Roles and Client Relationships

When G&K is providing transaction coordination services to a Client, G&K acts in the administrative role described in this Agreement. G&K will not use confidential information obtained from the Client's transaction to solicit, recruit, or establish a separate real estate agency relationship with that Client's buyer, seller, or other client for G&K's or the owner's separate real estate business.

The Client's clients and business relationships remain the Client's relationships. The owner's separate real estate clients remain separate from G&K's transaction coordination files.

Section 17.4 – Confidentiality and Professional Safeguards

G&K will maintain reasonable safeguards intended to keep transaction coordination information confidential and separate from any unrelated real estate representation performed by the owner. Information will be used only as reasonably necessary to perform the authorized transaction coordination services, except as otherwise authorized by the Client or required by law.

Section 17.5 – Professional Commitment

G&K is committed to being a trusted extension of the Client's business by providing professional transaction coordination with integrity, confidentiality, and respect for the Client's relationships.

Article XVIII

Services Not Provided

Section 18.1 – Excluded Professional Services

Unless separately and lawfully engaged in another capacity, G&K does not provide legal advice, tax advice, financial advice, brokerage supervision, contract interpretation, negotiation services, or professional services outside the administrative scope of this Agreement.

Section 18.2 – No Representation Through TC Agreement

G&K does not represent the Client's buyer or seller merely because G&K performs transaction coordination. Any separate real estate representation must arise through a separate brokerage relationship and appropriate written agreements.

Section 18.3 – Third-Party Services

G&K does not control or guarantee the services, timing, decisions, licensing, insurance, performance, or results of escrow, title, lenders, inspectors, appraisers, contractors, vendors, brokerages, software providers, or other third parties.

Section 18.4 – No Guarantee of Closing

G&K does not guarantee that a transaction will close, fund, record, or otherwise reach a particular outcome.

Section 18.5 – Out-of-Scope Requests

Any service outside the selected scope must be separately agreed to and may require an additional fee.

Article XIX

Cancellation Policy

Section 19.1 – Cancellation Before Day 21

No cancelled-transaction fee is charged when a file is cancelled before the twenty-first (21st) calendar day after G&K opens the file. For example, a cancellation on day 7, day 15, or day 20 does not trigger the $150 cancelled-transaction fee.

Section 19.2 – Cancellation On or After Day 21

If the transaction is cancelled on or after the twenty-first (21st) calendar day after the file is opened, a $150 cancelled-transaction fee applies. This policy applies to buyer-side, seller-side, and listing transactions.

Section 19.3 – Same-Client Re-Contracted Transaction

If the same buyer or seller enters into a new purchase, sale, or listing transaction within thirty (30) calendar days after cancellation and the Client requests G&K to coordinate the new file, the new transaction will be coordinated at a discounted fee of $400.

The $400 same-client re-contracted transaction fee is separate from the $150 cancelled-transaction fee when the prior file was cancelled on or after day 21. If the prior file was cancelled before day 21, no cancellation fee applies and only the applicable $400 re-contracted transaction fee is charged.

Section 19.4 – Separate Add-On Fees

Rush fees, add-on services, or other separately authorized charges are not included in the $150 cancelled-transaction fee or the $400 re-contracted transaction fee and may remain payable when applicable.

Section 19.5 – Termination of G&K Services

Either party may terminate transaction coordination services by written notice. Termination does not eliminate fees already due under this Agreement or separately authorized services already performed.

Article XX

Confidentiality

Section 20.1 – Confidential Information

G&K may receive confidential or non-public information in the course of providing services. G&K will use such information only for authorized transaction coordination purposes and will not knowingly disclose it to unauthorized parties except with the Client's authorization or as required by law.

Section 20.2 – Non-Solicitation Through Transaction Information

G&K will not use confidential information obtained from a Client's file to market separate real estate representation services to, or solicit, the Client's buyer, seller, or other client.

Section 20.3 – Survival

The confidentiality obligations in this Agreement continue after the transaction closes, is cancelled, or G&K's services otherwise end, to the extent applicable and permitted by law.

Article XXI

Privacy & Data Protection

Section 21.1 – Reasonable Safeguards

G&K will use commercially reasonable administrative and technical measures appropriate to its operations to protect physical and electronic transaction information against unauthorized access, use, or disclosure.

Section 21.2 – Limited Access

Access to transaction data may be provided to G&K personnel, independent contractors, software providers, or service providers only when reasonably necessary to perform authorized services and subject to applicable confidentiality obligations.

Section 21.3 – No Sale of Client Information

G&K will not sell Client transaction information to third parties for marketing purposes.

Section 21.4 – Third-Party Platforms

The Client acknowledges that electronic-signature, transaction-management, cloud-storage, payment-processing, and communication platforms are independent third parties with their own security and privacy practices. G&K is not responsible for a third party's systems or security failures beyond G&K's reasonable control.

Article XXII

Limitation of Liability

Section 22.1 – Administrative Scope

G&K provides administrative transaction coordination services only and is not responsible for licensed decisions, negotiations, brokerage supervision, legal advice, tax advice, financial advice, or the professional conduct of third parties.

Section 22.2 – No Responsibility for Third-Party Performance

G&K is not liable for delays, errors, omissions, outages, acts, or failures caused by escrow, title, lenders, brokerages, inspectors, vendors, software providers, government agencies, clients, consumers, or other third parties outside G&K's reasonable control.

Section 22.3 – Liability Cap

To the fullest extent permitted by applicable law, G&K's aggregate liability arising out of a specific transaction coordination engagement shall not exceed the transaction coordination fee actually paid to G&K for the specific transaction giving rise to the claim, excluding fees paid to third parties.

Section 22.4 – Prompt Notice

The Client agrees to notify G&K promptly after discovering an alleged error, omission, missed communication, or other concern so G&K has a reasonable opportunity to investigate and, when possible, assist in correcting the administrative issue.

Article XXIII

Independent Contractor Relationship

Section 23.1 – Independent Contractor

G&K performs services as an independent contractor. Nothing in this Agreement creates an employer-employee relationship, partnership, joint venture, or brokerage relationship between G&K and the Client.

Section 23.2 – Business Operations

G&K controls the manner and means by which its administrative services are performed, subject to the agreed service scope, deadlines, lawful Client instructions, and brokerage requirements communicated to G&K.

Section 23.3 – Taxes and Business Obligations

G&K is responsible for its own taxes, insurance, personnel, equipment, software, and business expenses except as otherwise expressly agreed in writing.

Article XXIV

Electronic Signatures

Section 24.1 – Electronic Transactions

The Client agrees that this Agreement, service selections, authorizations, notices, and transaction-related communications may be completed or delivered electronically to the extent permitted by applicable law.

Section 24.2 – Electronic Acceptance

An electronic signature, checkbox acceptance, online submission, email authorization, or other electronic act intended to show agreement may have the same force and effect as a handwritten signature to the fullest extent permitted by law.

Section 24.3 – Third-Party Signature Platforms

G&K may use third-party electronic-signature platforms. The Client is responsible for reviewing documents before signing and for maintaining access to the Client's electronic accounts and credentials.

Article XXV

California Governing Law

Section 25.1 – Governing Law

This Agreement shall be governed by and interpreted under the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law controls.

Section 25.2 – Venue

Unless the parties agree otherwise in writing or applicable law requires a different forum, any dispute concerning this Agreement shall be brought in a court of competent jurisdiction in the California county in which G&K maintains its principal place of business.

Article XXVI

General Provisions

Section 26.1 – Entire Agreement

This Agreement, together with the applicable service selection, accepted pricing, checkout confirmation, and incorporated appendices, constitutes the parties' agreement regarding G&K's transaction coordination services and supersedes prior discussions or representations concerning those services.

Section 26.2 – Amendments

G&K may update published policies, services, and pricing for future transactions, future add-on requests, future package enrollments, and future retainer cycles. Material changes to an active transaction's agreed scope or fee require authorization as provided in this Agreement.

Section 26.3 – Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Section 26.4 – No Waiver

A party's failure to enforce a provision on one occasion does not waive the right to enforce that provision later.

Section 26.5 – Assignment

The Client may not assign this Agreement or transfer package benefits to another agent, team, brokerage, or person without G&K's prior written approval. G&K may assign or delegate administrative work to qualified personnel consistent with this Agreement.

Section 26.6 – Headings

Headings are for convenience only and do not control the meaning of the provisions.

Article XXVII

Acknowledgment

Section 27.1 – Client Acknowledgment

By accepting this Agreement or submitting a transaction after being provided access to these terms, the Client acknowledges that the Client has had an opportunity to review the Agreement, understands the administrative scope of G&K's services, and agrees to the applicable terms, policies, pricing, and service limitations.

Section 27.2 – Opportunity for Independent Review

The Client may seek independent legal, tax, brokerage, insurance, or financial advice regarding this Agreement or the Client's business obligations before acceptance.

Section 27.3 – Website and Service Selection

When the Client selects a service or package through the G&K website or another approved method, the description, service level, price, and package term presented and accepted at that time are incorporated into this Agreement for that transaction or package cycle.

Article XXVIII

Electronic Acceptance & Signature

Section 28.1 – Acceptance

The Client may accept this Agreement electronically. Electronic acceptance constitutes the Client's agreement to be bound by the Agreement to the same extent as a physical signature, to the fullest extent permitted by law.

Section 28.2 – Client Information

Client Name: ________________________________________________ California DRE License No.: _________________________________ Brokerage: __________________________________________________ Email: ______________________________________________________ Telephone: __________________________________________________

Section 28.3 – Signature

Client Signature / Electronic Acceptance: _____________________________ Date: _____________________________

Section 28.4 – G&K

G&K Transaction Management Maribel Gomez, Director of Operations

Appendix A

Pricing Schedule

Section A.1 – Per-File Transaction Services

Service	Price	Details
Basic Listing Transaction	$500	per transaction
Basic Buyer Transaction	$500	per transaction
Dual-Agency Basic	$650	per transaction
Transaction Plus (Buyer or Listing/Seller side)	$600	per transaction

Section A.2 – Basic Transaction Partner Packages

Service	Price	Details
Professional Partner	$1,900	4 Basic transactions at $475 per transaction; open all 4 files within 2 months; regular value $2,000; savings $100
Executive Partner	$2,300	5 Basic transactions at $460 per transaction; open all 5 files within 4 months; regular value $2,500; savings $200
Elite Volume Partner	$4,500	10 Basic transactions at $450 per transaction; open all 10 files within 6 months; regular value $5,000; savings $500

Basic Partner Packages cover Basic Buyer and Basic Listing files only and do not include Saturday support.

Section A.3 – Transaction Plus Partner Packages

Service	Price	Details
Professional Partner	$2,200	4 Transaction Plus files at $550 per transaction; open all 4 files within 2 months; regular value $2,400; savings $200
Executive Partner	$2,650	5 Transaction Plus files at $530 per transaction; open all 5 files within 4 months; regular value $3,000; savings $350
Elite Volume Partner	$5,000	10 Transaction Plus files at $500 per transaction; open all 10 files within 6 months; regular value $6,000; savings $1,000

Transaction Plus Partner Packages include Saturday support from 9:00 a.m. to 1:00 p.m. Pacific Time.

Section A.4 – Cancellation and Re-Contracted File Fees

Service	Price	Details
Cancellation before day 21	$0	cancelled-transaction fee
Cancellation on or after day 21	$150	cancelled-transaction fee
Same-client re-contracted transaction within 30 calendar days	$400	for the new coordinated file, plus the $150 cancelled-transaction fee only when the prior file was cancelled on or after day 21

Rush fees and separately authorized add-ons are additional when applicable.

Section A.5 – Pricing Changes

All published prices are subject to change by G&K without prior notice. Price changes apply prospectively to new transactions, new add-on requests, new package enrollments, and new retainer cycles. A price change will not retroactively alter a fee already confirmed for an active transaction unless the Client requests or authorizes a material change in scope or an additional service for which a separate fee applies.

Section A.6 – Package Payment

Partner Packages are prepaid service packages. The package price is paid in advance before package benefits become active, using a payment method approved by G&K. Unused package transactions are governed by the expiration, non-refund, and no-rollover provisions of this Agreement.

Appendix C

Website Submission Checklist

Section C.1 – Information to Submit

Client/agent name, brokerage, email, telephone number, and California DRE license number.
Property address and transaction side (buyer, listing/seller, or dual agency).
Selected service level: Basic, Transaction Plus, or applicable Partner Package.
Buyer and seller names and available contact information, as applicable.
Cooperating agent and brokerage contact information.
Escrow, title, lender, and other selected vendor contact information, when available.
Acceptance date, close-of-escrow date, and known contingency/deadline information.

Section C.2 – Documents to Upload

Fully executed purchase agreement when applicable.
Listing agreement for listing/seller-side coordination when applicable.
Counteroffers, addenda, amendments, and advisories.
Disclosures and brokerage-required forms currently available.
Any escrow, title, lender, HOA, inspection, or other transaction documents already received.
Any additional documents requested by G&K that are reasonably necessary to open or coordinate the file.

Section C.3 – After File Opening

The Client must promptly provide new or revised documents, changes to contract terms, updated vendor information, cancellation instructions, and other information that may affect G&K's administrative coordination. Delays caused by incomplete or late information may affect processing and are outside G&K's control.

Section C.4 – Acceptance

Submission of a file does not by itself guarantee acceptance. G&K may decline a file when the requested scope is outside G&K's services, required information is unavailable, deadlines cannot reasonably be supported, or operational capacity does not permit acceptance. G&K will communicate acceptance or any material submission issue as soon as reasonably practicable.

End of Professional Services Agreement

Version 1.2 — Revised August 17, 2026

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